Privacy Policy

Privacy Policy



Charter Drive treats any personal information collected at this site with the utmost confidentiality. Note, however, that this Privacy Policy does not apply to other internet sites that may be accessed via our website. If you have any questions or concerns, please contact us.


What does Charter Drive consider to be personal information?

Charter Drive considers personal information to be any information that allows an individual to be identified, either directly or indirectly, by another party. This includes any references to identification numbers, contact details and addresses, and any other factors that point towards an individual's physical, physiological, economic, cultural or social identity.

What type of information does Charter Drive collect?
Charter Drive only collects information that it considers to be necessary to the provision of its services. This includes, but is not limited to, a member's name, email address, postal address, and home and mobile phone numbers. We may also automatically collect information related to the visitation of our website, including visitors' IP addresses, the server on which your computer is logged on, your browser type, operating system, browser language, and service provider.

How does Charter Drive collect this information?
Personal information is collected when an individual applies for membership, becomes a member, makes a reservation, drives a vehicle, and communicates with Charter Drive (including for the purpose of payment). We record all information that is voluntarily submitted by members and clients and monitor the condition and location of our vehicles via GPS technology.

How does Charter Drive use this information?
Charter Drive only uses personal information for the purpose of identifying members, contacting members, providing requested services, tracking and/or confirming vehicle usage, monitoring fleet safety, and administering individual memberships (i.e. for invoicing and payment). Note that some of the choices that you make, such as method of payment, influence the information that we may collect from you.

Who else has access to this information?
In order to provide our services, Charter Drive may employ electronic and manual data collection through third parties, including the companies that are involved with our reservation website and electronic vehicle data collection. This information will only ever be used for the purpose of facilitating any requested services, excluding any circumstances in which the said data may be legally solicited.

How will Charter Drive protect this information?
We take reasonable steps to protect all of the information we hold from misuse, loss, and unauthorised access, modification, and disclosure in violation of this policy. This protection applies to the information stored in both electronic and hardy copy form. Access to the Charter Drive databases are restricted to authorised personnel and are stringently guarded by password protection. Similarly, any information transmitted through our website is encrypted.

How can I access and revise the information that Charter Drive has collected from me?
You have the right to access any identifiable personal information about you that we maintain at the time of your request. Charter Drive is committed to providing you with reasonable and practical access to your information to allow you the opportunity to identify and help correct any recorded inaccuracies. Members can access and edit their personal information at any time through our website on the settings and preferences page.

How might this policy be changed?
Charter Drive may change this Privacy Policy from time to time, so it is advisable to review it frequently. Changes will be announced on the website and all amended terms will be automatically put into effect seven days after the announcement.


If you have any questions about our handling of personal information, please contact us.

This Privacy Policy was last updated on 12/09/08.